PROACTIVE CUSTOMER SUPPORT
Automated situation monitoring combined with expert analysis from our in-house team will give you timely notice of opportunities to exploit market conditions and increase revenue.
A customer care team member will response all inquiries within three (3) hours on a normal working day.
SYSTEM IMPLEMENTATION SUPPORT
A dedicated setup manager will provide customized implementation support and guide you through initial implementation stages.
24-HOUR ACCESSIBLE ONLINE GUIDELINE
The Pelican e-guideline provides 24/7 online access to training materials and client support.
DEDICATED ON-LINE TRAINING
Free dedicated online training is available for clients requiring in-depth training and system familiarity to realize the full benefits of a Pelican solution.
For even deeper and greater understanding, we offer professional on-site training based on client request.
SYSTEM ACTIVITY REPORTS
The Pelican reporting system will provide you with detailed, customized summaries and analysis of system activities delivered on your requested schedule.
GLOBAL CUSTOMER CARE OFFICE
With eight offices around the world, at least one customer-care team member is available during your working hours.